Privacy Policy
Marsira, operated by Nuversa Tech LTD, values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit or use Marsira. This privacy policy additionally applies if you visit Marsira's social media or other web pages located on third-party websites.
What does Marsira do?
Marsira provides a consultants platform that enables members to choose a consultant to ask questions or request advice and/or services directly from such consultant (the “consultants Platform”). Marsira, via the consultants Platform, enables a member to communicate directly with the consultants and pay for the services purchased by the member from such consultants.
How does Marsira collect information from you?
We collect information when you sign up to use the consultants Platform and also when you communicate with other members of the consultants Platform, including through:
- Marsira’s registration process
- Chats
- Phone calls
- Messages
- Message boards
- If you register for the consultants Platform via a third-party social media platform, we may receive information from that third-party platform about you.
- If you are referred to the consultants Platform through an affiliate or referral partner, we may receive information from such partners about you.
- If you sign up as a consultant, Marsira is not responsible for vetting consultants; we may use a third party to attest to your credentials, including relevant licenses and certifications.
Please note that if we receive your information from third parties as mentioned above, the data you provide to such third parties is also subject to the third party’s privacy policy.
Additionally, we may collect information through the following methods if you use the consultants Platform or visit Marsira’s social media pages or other pages located on third-party websites:
- Your communications with Marsira,
- Your requests for information, news, and other content,
- A technical support request you submit, or
- Your participation in Marsira’s promotions.
We may also collect information from our direct interactions with you, publicly available data, or data provided by third-party sources, such as marketing opt-in lists.
What information do we collect from you?
By visiting as well as imparting on the consultants Platform, we may gather certain data from you, including but not limited to:
- Data you provide to us, such as Personal data, such as your name and contact information.
- Reviews, transcripts, and recordings of your communication with consultants, members, and us.
- Data you provide on Marsira message boards.
- Your payment data, including credit card number(s) and related billing data.
- Any personal data you share through your use of the consultants Platform, for example, your health (physical and/or mental) data, sexual orientation, and so on. Please note that if you do not wish to disclose this information, you should not do so.
How does Marsira use the information it collects about me?
We use the information we collect to provide and improve our services, and also to deliver information requested by you (for example in response to technical support requests), to deliver marketing or other materials to you, or for promotions you may enter into. We process your information if you have given your consent; if it’s necessary to perform a contract with you or to take steps at your request prior to entering into a contract; if it’s necessary to comply with legal obligations; or if it’s necessary for us or a third party to pursue a legitimate interest. Marsira may retain your information for a period of time consistent with the original purpose of collection. For example, Marsira may retain your information during the time in which you have an account to use the Services. We may also retain your information during the period of time needed for Marsira to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
Sharing of information collected
Marsira does not sell, trade, or rent personal information provided by you in any transcript, survey, or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. Marsira does not disclose the contents of transcripts, surveys, or recordings other than to service providers performing services on behalf of Marsira, other than as provided in this privacy policy or with your permission.
For legal reasons, we may share your information if we reasonably believe that it:
- Is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority;
- Would potentially mitigate our liability in an actual or potential lawsuit;
- Is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or
- Is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.
Various browsers, including Internet Explorer, Firefox, and Safari, currently offer a “do not track” or “DNT” option that relies on technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Marsira attempts to honor the DNT instructions received from a user’s browser, Marsira cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Marsira will continue to monitor developments around DNT browser technology.
Access and changes to personal data
To deliver and improve the Consultants Platform
We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve the Consultants Platform.
Service providers
We may share your information when reasonably necessary with third-party service providers used to deliver and make the Consultants Platform and certain features and functionality available, including but not limited to payment processors, customer contact centers, and a third party to review consultants’ profiles.
Business partners
If you accessed the Consultants Platform via an affiliate or referral partner, we may share your information with such partner to optimize your experience and improve our services.
Affiliates
We may share your information with subsidiaries, parent companies, or other affiliates of the Nuversa Tech LTD corporate group in order to deliver and improve the Consultants Platform.
Other third parties
The Cookies section addresses the information Marsira or third parties collect through cookies, pixel tags, SDKs, and similar third-party technologies and how you can control cookies through your web browsers. Marsira may also disclose your personal information to any third party with your prior consent.
How can I review, rectify, delete, transfer, or receive a replica of my information or withdraw my consent to process my personal data?
If you elect to engage in any communication session on the Consultant Platform, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or Consultants to fully provide all requested services to you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
If you have signed up to receive Marsira’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of marketing or advertising email you receive. You may also contact us at privacy@marsira.com to opt out or to request changes to your personal information.
You may view your communication history on the Consultants Platform by logging in and accessing your account page.
You may request to review, correct, delete, transfer, or receive a copy of any of the personal information you’ve provided to us through the Consultants Platform or withdraw your consent to Marsira processing your personal data by contacting us at privacy@marsira.com, and we will respond within 30 days. You may generally update your account settings, user profile, and billing information by logging in to your account.
If you believe that we have not been able to assist you with your inquiry, and you are located in the European Economic Area, you have the right to file a complaint with the relevant supervisory authority.
Does Marsira use cookies?
We may use cookies and other identification technologies for record-keeping purposes and to enhance your experience on the Consultants Platform.
Cookies:
Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
Marsira may use the following types of cookies:
- Strictly Necessary Cookies – these cookies are essential to enable you to browse the Consultants Platform and use the available features.
- Performance Cookies – these cookies collect information about how you use the Consultants Platform. For instance, these cookies track which pages you visit most. This data may be used to help optimize the Consultants Platform and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
- Functionality Cookies – these cookies allow the Consultants Platform to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.
Other identification technologies that may be used by the Consultants Platform:
- Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.
- Software Development Kits (also called SDKs) - function like pixels and cookies but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.
Third-party technologies:
Marsira may use third-party service providers or work with affiliate or referral partners who are authorized to place cookies, pixel tags or similar technologies on the Consultants Platform with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve the Consultants Platform. Third-party cookies and technologies are covered by the third party’s privacy policy.
How does Marsira keep my information secure?
We use security measures designed to protect against the loss, misuse, and alteration of the information under our control, although data transmissions over the internet cannot be guaranteed to be absolutely secure. Your personally identifiable information is encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms, and monitoring. Data is backed up, and archives are stored off-site in a secure location. You may review your chat history and see transcripts of chats you have engaged in. You are only granted access to the chats you engaged in under your profile.
Third-party integrations
From time to time, we may partner with other companies to allow Marsira and its customers to offer integrations with the Consultant Platform. If you use one of these integrations, Marsira may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.
Additional mobile considerations
In addition to the other terms in this policy, if you use our mobile applications or access our mobile-optimized websites, we may receive information about your mobile device, including a unique identifier for your device.
If you receive SMS messages from Marsira, you may opt out by following the opt-out instructions that we provide or by contacting us at privacy@marsira.com.
Marsira message boards
Information that you share on Marsira message boards become publicly available and therefore may be read, collected, copied, and used by other users for any purposes at their discretion. Because this information is publicly available, Marsira’s privacy obligations outlined in this privacy policy do not apply to your use of any such message boards.
International data transfers
If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer. We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy policy, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information or a valid Privacy Shield certification in the case of a transfer to a Privacy Shield-certified US recipient. Any inquiries or complaints regarding our data privacy practices may be directed to privacy@marsira.com. We will respond within a reasonable period of time. You also have the right to file a complaint with the appropriate supervisory authority in your jurisdiction.
Children
The Consultants Platform is not directed to individuals under 18. If you are under the age of 18, you may not use or register for the Consultants Platform or provide any personal information to us. Marsira does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to Marsira, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at privacy@marsira.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. Marsira reserves the right to immediately terminate any member account and delete his or her information if it believes the member is under the age of 18.